Surgical Recovery Coordinator

Austin, TX

Job status
Full time
Benefits
401K / Retirement plan, Vision Insurance, Dental Insurance, Life Insurance, Health Insurance
Job description
United Tissue Resources is dedicated to meeting patient needs for allograft tissue. It is through this dedication that
approximately 4,000 tissue grafts are distributed to area hospitals annually for life-saving surgeries and what drives us to provide bereavement support to assist donor families during their grief.

Responsible for the management of assigned surgical recovery including the donor evaluation, surgical recovery, staff performance, and documentation on all consented tissue donors. Provide technical oversight and training for the surgical recovery staff.

Responsibilities:
• Reviewing all donor case related information provided by the Consent Coordinator for completeness.
• Evaluate authorized tissue donors for eligibility through performing physical examination including the evaluation of trauma.
• Coordination and direct supervision of the tissue recovery process by ensuring the donor is recovered in a suitable recovery site, organizing the recovery team and assigning duties to those technicians, as well as managing the process for the surgical recovery of tissue.
• Responsible for the supervision of the tissue recovery team; including handling staff issues, adherence to policies, and procedures.
• Responsible for the supervision of all recovery processes to include recovery supply use, hospital interactions during the surgical recovery and coordinating donor transport.
• Coordination of the flow of recovery information to the Consent Coordinators, Quality Control Department, and Shared Service Partners (SSPs) such as tissue processors, eye banks, organ procurement agencies, etc.
• Responsible for the supervision of the recovery team’s adherence to all FDA and AATB standards and guidelines, company policies, and TC Standard Operating Procedures.
• Supervision of all recovery documentation created during the surgical recovery of tissue, received from the consent coordinator and documentation compiled in the donor chart for compliance to cGTP/cGMP requirements.
• Participating in a rotating on-call schedule.
• Performing all duties of a surgical circulator or surgical cutter during tissue recoveries.
• Supervising the shipment of recovered tissues, blood samples and/or cultures immediately following a tissue recovery.
• Assisting the Surgical Recovery Management with initial and on-going training for recovery staff as assigned.
• Assisting the Customer Service Department by providing information regarding recovery issues and concerns, and responding to funeral home complaints/requests, as requested.
• Owning the experience by meeting and exceeding customer expectations and customer service standards for internal and external customers. Participate in the company Own It groups.
• Other duties as assigned.

Training:
Each Surgical Recovery Coordinator will complete an extensive training curriculum. Such training includes, but is not limited:
• Application of the AATB standards and FDA guidelines for the surgical recovery, testing, packaging, and shipment/storage of recovered tissue for transplantation.
• Application of the internal and external policies and procedures.
• Application of the SSP screening criteria and guidelines for their final determination of donor suitability.
• Coordination of the surgical recovery process, including the completion of all necessary paperwork for each case.
Requirements:
• Surgical technician certification or two years of work experience in surgical or healthcare environment is preferred.
• Experience working in the Tissue Banking industry.
• Must become CTBS certified within 1 year of hire.
• Must be able to work with a human cadaver and have a good understanding of human anatomy.
• Must have a good understanding of surgical conscience and be familiar with all aspects of tissue donation.
• Must be organized and have the ability to multi-task, prioritize and delegate tasks as needed.
• Must be able to work without immediate supervision.
• Must be precise, accurate and detail-oriented.
• Must be able to implement change.
• Exhibit professional conduct and demeanor at all times.
• Must be familiar with FDA, AATB and OSHA standards and requirements.
• Excellent verbal and written communication skills required.
• Knowledge of computer software such as Microsoft Office.
• Strong critical thinking and problem resolution skills.
• Must be at least 21 years of age, have a valid Texas driver’s license, proof of insurance, and an acceptable driving record.
• Must be able lift 250 lbs with assistance and 50 lbs without assistance.
• Must be able to perform with a high level of manual dexterity.
• Ability to stand for long periods of time.
• Must be able to work a flexible schedule.
• Must be able to travel with little notice.
• Must be able to work around bio-hazardous materials.
• Must be able to handle sensitive and confidential information.
• Must be able to assimilate information and draw reasonable conclusions.

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EEO Employer: Minorities/Women/Veterans/Disabled
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