Director of Donor Services

Austin, TX

Job status
Full time
Benefits
Paid Tuition Reimbursement, Paid personal time, 401K / Retirement plan, Vision Insurance, Dental Insurance, Life Insurance, Health Insurance
Job description
The Director of Tissue Donor Services is responsible for providing direction and oversight for operations. Responsibilities include planning and executing initiatives to enhance and increase donation outcomes; fostering partner relationships; and, assessment of department performance, and budgetary goals.

Responsibilities:

• Oversee and direct Tissue Donor Services operations including development of goals and objectives designed to enhance and increase donation and recovery of allograft tissues.
• Direct marketing, forecasting and monitoring of donor service relationships with donation and processing partners to further continued development.
• Develop and implement strategies to increase tissue donation service areas.
• Work closely with the VP, Tissue Operations, regarding strategic business planning, budget and profitability targets. Provide Executive Management with analysis reports for trends in donor services market.
• Operational oversight and collaboration with Accounting department for accounts payables and receivables.
• Oversight of Tissue Donor Services operations outcomes in family services, surgical recovery, donor records, partner/hospital development and quality processes including training programs.
• Provide support to Administrator On-call functions.
• Manage contract development, negotiation, and execution for services provided by and to Tissue Donor Services.
• Provide leadership and direction for reporting staff in evaluating, coaching, and counseling employees.
• Function as a mentor; providing guidance, training and counsel; investigate and rectify employee performance and/or behavioral inadequacies; conduct fair, effective, unbiased and factual performance appraisals of department; identify individual and departmental training needs, direct development of training plans and programs, conduct training sessions and maintain training documentation as needed; review statistics and other performance data to measure employee productivity and goal achievement.
• Provide departmental SME guidance for operational compliance with applicable industry standards, local, state and federal laws and regulations.
• Work with Quality Assurance and Management team to establish, implement and validate new processes, protocols, procedures, and technologies; draft and revise SOPs;
• Ensure department procedural documents are reviewed and updated in accordance with approved schedules; maintain attendance, training, disciplinary and personnel documentation.
• Promote, meet and exceed customer service standards; develop and maintain constructive and cooperative intra and interdepartmental relationships; leverage knowledge, skills and relationships to develop and achieve departmental and organizational goals.
• Ensure that the highest levels of service and professionalism are exhibited throughout the organization and provide oversight to messaging that is distributed in the community or to donation partners.
• Ensure and maintain the highest levels of customer service for internal and external customers at all times.
• Perform other duties as assigned.
Education requirements
• A Bachelor’s Degree in Healthcare, Business or Bio-engineering required; some graduate level courses in Management preferred; or in place of degree five years’ work experience required in industry.
• A current licensed RN, PA-c or CSFA is preferred.
• Requires at least 5-7 years of customer service experience in an organ, tissue banking or medical device field at a senior level.
• Must be CTBS certified or test during the next available exam cycle.
• Minimum of 5-7 years of management experience.
• Must be team oriented with the ability to lead by example.
• Requires IT operating knowledge of computers and Microsoft Office programs i.e. Excel, Power point and Project Management software.
• Must have strong experience with budgetary control processes.
• Strong public speaking and presentation skills.
Skills
• Strong working knowledge of databases and Microsoft Office software
• Strong attention to detail and ability to manage multiple, complex projects simultaneously.
• Ability to make sound judgements and decisions.
• Able to meet assigned timeline tasks as required.
• Excellent communication skills both verbally and written.
• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
• Must be at least 21 years of age, have a valid Texas driver’s license, proof of insurance, and an acceptable driving record.

Mental & Physical Requirements:
• Able to work independently to meet deadlines and timetables.
• Must be able to assimilate information and draw reasonable conclusions
• Overnight travel may be required.
• Ability to adapt to change and facilitate change in a positive and professional manner.
• Ability to lead a team.
• Ability to lift up to 25 pounds unassisted.


Interested in United Tissue Resources, but not this job? Check our website to view other opportunities within our organizations to make you a part of our Family.

EEO Employer: Minorities/Women/Veterans/Disabled
Work hours
• Ability to maintain a flexible schedule, including travel, evenings, weekends and on-call responsibilities.
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